Privacy Policy

Last Updated: September 30, 2026

This Privacy Policy describes how Zentilos ("we," "us," "our," or the "Website") collects, uses, and discloses your personal information when you use our services, make a purchase from https://zentilos.de/ (the "Website"), or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Company Information

Business Name: Zentilos

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

The revised Privacy Policy will be published on the Website with an updated "Last Updated" date, and we will take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months.

The types of information we collect and use depend on how you interact with us.

In addition to the specific purposes described below, we may use the information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce our Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Website and use our Services.

"Personal information" refers to information that identifies you, relates to you, describes you, or can be associated with you.

The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you provide directly to us through our Services may include:

• Basic Contact Information: Your name, address, phone number, and email address.

• Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account Information: Your username, password, and security questions.

• Shopping Information: Items you view, add to your cart, or save to your wishlist.

• Customer Support Information: Details you provide when communicating with us, such as messages sent through the Services.

Certain features of the Services may require you to provide specific information.

If you choose not to provide this information, you may be unable to use or access those features.

Information We Collect Through Cookies

We automatically collect certain information about your interactions with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies").

Usage Data may include:

• How you access and use our Website and your account.

• Device and browser information.

• Information about your network connection and IP address.

• Other details about your interactions with the Services.

Information We Receive from Third Parties

We may also receive information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

• Companies that support our Website and Services, such as Shopify.

• Payment processors that collect payment information (such as bank account details, credit or debit card information, and billing addresses) to process your payments, fulfill orders, and provide requested products or services.

When you visit our Website, open or click emails we send, or interact with our Services or advertisements, we and the third parties we work with may automatically collect certain information using online tracking technologies.

These technologies may include pixels, web beacons, software development kits (SDKs), third-party libraries, and cookies.

Any information we receive from third parties will be handled in accordance with this Privacy Policy.

We are not responsible for the accuracy of information provided by third parties or for their policies and practices.

For more details, please refer to the section concerning Third-Party Websites and Links.

How We Use Your Personal Information

We use your personal information to provide our Services, communicate with you, process payments, fulfill orders, arrange shipping, provide customer support, maintain security, and improve our Services.

We may also use your information for marketing purposes and fraud prevention.

Contact Information

Email Support: info@zentilos.de

Business Name: Zentilos