Refund policy

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition as when you received it: unused, with tags attached, and in its original packaging.

You will also need the receipt or proof of purchase.

Return Process

To start a return, please contact us at info@zentilos.de.

Please do not send your purchase back before receiving confirmation from us. Items returned without a prior return request will not be accepted.

Contact Information

Email Support: info@zentilos.de

Refund Process

If your return is approved, we will process your refund within 10 business days after receiving your returned package.

Refunds will be issued using the same payment method as the original transaction, unless you agree to an alternative method.

There are no refund processing fees or restocking fees. However, the original shipping costs are non-refundable.

Order Cancellation Process

You can contact us to cancel your order as long as the status of your tracking number has not changed to "Package Shipped."

Simply email us at info@zentilos.de to request an order cancellation.

Consumer Complaints – Defective Products

If the product you purchased is defective, you have the right to submit a complaint.

You may request:

  • A replacement with a defect-free item.

  • Repair of the defect.

  • A price reduction.

Submitting a Complaint

Complaints can be submitted within one year of discovering the defect, but not beyond the product's warranty period.

Your complaint will be processed within 30 days of receiving your complaint notification.

Complaint Procedure

  • Contact us at info@zentilos.de before returning a defective product.

  • Confirm the return facility address with our customer support team.

  • Send the package via courier and provide us with the tracking number.

Contact Information

Email Support: info@zentilos.de

Business Name: Zentilos

There are no refund processing fees or restocking fees. However, the original shipping costs are non-refundable.